Infographics
Infographic: Contact Center Agents vs. Chatbots
Roles: Data Analysis | Copywriting | Illustration | Design
Tools: Microsoft Word | Adobe Illustrator
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Objective: Demonstrate the emerging relationship between chatbots (contact center automated assistance) and live agents, indicating trends and future anticipated directions in the industry
Infographic: Premium Dialer Routes
Roles: Research | Copywriting | Illustration | Design
Tools: Microsoft Word | Adobe Illustrator
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Objective: Clearly present the problem being solved by upgrading to premium dialer routes in the call center, and make a case for the upgrade.
Infographic: Workforce Management Software
Roles: Copywriting | Illustration | Design
Tools: Microsoft Word | Adobe Illustrator
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Objective: Highlight several of the most common challenges faced by users of workforce management software, and illustrate ways in which the promoted solution works to solve these pain points and improve overall efficiency.
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